- You can return or exchange the goods within 7 days from the date you received your order.
- All returned items must be in NEW/ORIGINAL and resalable with all tags and original packaging attached. We will not accept any items that are not in this condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- We currently don't cover return shipping costs. All return shipping fees are your responsibility.
- Return packages are the customer's responsibility until they are received by us. We strongly recommend that you use a registered and traceable service when returning your item(s). This way you'll know that it's been delivered us safe and sound.
- If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received the order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
- Upon dispute, Awareness Taipei reserves the right to make the final decision on all retunes cases.
Items that are not eligible for return or exchange
- Accessories(Hats, Belts, Watches, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
- Grooming Products
- Underwear and swimwear
- Print Items(Books, Magazines and Stickers) and Stationery
- Homeware(Candles, Carpets, Towel, Toys and Umbrella)
- Sale Items
How to return or exchange product
- Please contact us through our service email/ official line account/ Instagram Inbox and write down your explanation of your returning reasons. Please check out Contact Us for the contact information.
- We process all returns as quickly as we can, but please be patient with us as sometimes it can take up to 5-10 business days. We will contact you as soon as your return has been processed.
- As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed.
Our return address is: 8F., No.34., Ln.401., Jinhu Rd., Neihu Dist., Taipei City 11490 Awareness Taipei (11490台北市內湖區金湖路401巷34號8樓 Awareness Taipei收）