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Return Policy

  • You can return or exchange the goods within 7 days from the date you received your order.
  • All returned items must be in NEW/ORIGINAL and resalable with all tags and original packaging attached. We will not accept any items that are not in this condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • We currently don't cover return shipping costs. All return shipping fees are your responsibility.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
  • Return packages are the customer's responsibility until they are received by us. We strongly recommend that you use a registered and traceable service when returning your item(s). This way you'll know that it's been delivered us safe and sound.
  • If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received the order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
  • Upon dispute, Awareness Taipei reserves the right to make the final decision on all retunes cases.

 

HOW TO RETURN OR EXCHANGE PRODUCT:

  • Please write down your explanation of your returning reason from the email section thru CONTACT US.
  • We process all returns as quickly as we can, but please be patient with us as sometimes it can take up to 7-10 business days. We will contact you as soon as your return has been processed.
  • As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed.

 

FINAL SALE ITEMS (NOT ELIGIBLE FOR RETURN OR EXCHANGE):

  • Accessories(Hats, Belts, Watches, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
  • Knitwear
  • Grooming Products
  • Underwear and swimwear
  • Print Items(Books, Magazines and Stickers) and Stationery
  • Homeware(Candles, Carpets, Towel, Toys and Umbrella)
  • Sale Items

 

RETURN ADDRESS:

  • Our return address is: 8F., No.34., Ln.401., Jinhu Rd., Neihu Dist., Taipei City 11490 Awareness Taipei (11490台北市內湖區金湖路401巷34號8樓 Awareness Taipei收)