You can return or exchange the goods within 7 days from the date you received your order.
All returned items must be in NEW/ORIGINAL and resalable with all tags and original packaging attached. We will not accept any items that are not in this condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
We currently don't cover return shipping costs. All return shipping fees are your responsibility.
Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
Return packages are the customer's responsibility until they are received by us. We strongly recommend that you use a registered and traceable service when returning your item(s). This way you'll know that it's been delivered us safe and sound.
If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received the order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
Upon dispute, Awareness Taipei reserves the right to make the final decision on all retunes cases.
HOW TO RETURN OR EXCHANGE PRODUCT:
Please write down your explanation of your returning reason from the email section thru CONTACT US.
We process all returns as quickly as we can, but please be patient with us as sometimes it can take up to 7-10 business days. We will contact you as soon as your return has been processed.
As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed.
FINAL SALE ITEMS (NOT ELIGIBLE FOR RETURN OR EXCHANGE):
Accessories(Hats, Belts, Watches, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
Underwear and swimwear
Print Items(Books, Magazines and Stickers) and Stationery
Homeware(Candles, Carpets, Towel, Toys and Umbrella)
Our return address is: 8F., No.34., Ln.401., Jinhu Rd., Neihu Dist., Taipei City 11490 Awareness Taipei (11490台北市內湖區金湖路401巷34號8樓 Awareness Taipei收）